Residential Customers
Residential customers concerned they may not be able to pay their energy bills due to income reductions or health impacts from COVID-19 can use the Personalized Service Protection program to help with their energy needs. Some customers may meet guidelines for State Emergency Relief (SER) to pay rent or utilities. Visit the Michigan Department of Health and Human Services’ (MDHHS) website to learn more and to apply. For help with the application, visit www.211.org. For family well-being programs within MDHHS, customers can use this guide. Residential customers can also call DTE at 800.477.4747 to discuss their payment options, or visit our new website with a comprehensive list of programs.
Business Customers Business customers can take advantage of the forgivable loans offered by the Paycheck Protection Program (PPP) to help pay mortgages, rent and more. Groups like the Accounting Aid Society of Detroit are also available for businesses impacted by COVID-19. They can help with applying for the PPP or taxes and are available via a hotline at 844.806.5780. Businesses can contact DTE at 855.383.4249 to discuss their bill payment options, or visit our new website with a comprehensive list of programs, like our small business toolkit.